Return Info.

Non- Customised Products

We agree to refund non-customized items or jewellery purchased from madewear.ng if you are unsatisfied with your purchase. Items or jewellery must be sent back to us in resalable condition and in their original packaging within three days of receiving your order.

Customers may return unwanted purchases via their preferred mail service. We recommend selecting a provider that offers insurance and tracking, such as DHL, UPS, or FedEx. To avoid any customs fees, international clients who desire to return an item should designate their package as “Returned Items.” We are not responsible for customs fees on returned products and may charge the client for any applicable fees.

Customised Products

When it comes to personalised jewellery, we recognise that a person’s vision cannot always be realised. This is why we have a design process aimed to identify any potential problems before production. Due to the extensive steps undertaken prior to production, we do not provide refunds or exchanges on customised jewellery.

If you have any further questions, please do not hesitate to get in touch with us via:

  • Phone – 8:00am – 5:30pm on: +234 (0) 906 110 0080 or +234 (0) 903 000 9424
  • Email – 24hrs daily on: contact@madewear.ng

Return Policy

We guarantee a refund for any non-customised items that you are not entirely satisfied with, as long as they are returned in the same condition that they were sent in, and within 3 days of receipt for purchases made in Nigeria and 14 days for international purchases.

Refunds are credited using the same method that you paid with. To reiterate, we do not offer refunds on pierced jewellery that has had the hygiene seal removed or customised jewellery. The only exception to this is if they are not fit for purpose, are of unsatisfactory specification, or cannot be repaired or replaced 

All items must be returned in a condition that allows re-sale. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. We reserve the right to withhold exchange, credit, or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant, or washing powder, or is in any condition that we deem renders the item un-sellable.

Special Offer Item

Goods bought under a multi buy discount which are returned as a single item will be refunded at the full price of the item less the applicable discount. If all items in the multi buy are returned, you will be refunded with the full value of the multi buy offer. Items bought as ‘buy one, get one free’ or similar need to be returned along with the free item in order to receive your refund.

Colour Specification

We make every effort to ensure product quality, as well as the accuracy and colour of our images, renderings, and descriptions. However, because the colours on the site vary based on the device you’re using to view it, renderings may differ slightly from the final product. We cannot guarantee that the colour you see on our website will be the same as what you receive.

All measurements and sizes used on our site are approximate. However, we make every effort to ensure that they are as accurate as possible and true to UK or US sizing. We put a lot of effort into quality control, but we reserve the right to refuse to fulfil an order if we believe the product information is inaccurate or misleading in any way.

We are unable to complete product exchanges online.

Custom Jewellery cancellation policy

Please ensure to review your order carefully before submitting it. Your jewellery will be created according to your order’s specifications. If a customer requests a change to their order, we will do our best to accommodate the change, but we cannot guarantee it. This request must be sent within three business days of the order being placed. Changes requested after three (3) business days from the date of the order will incur a charge. If you choose to cancel your order after three (3) business days, you will forfeit 25% of your jewellery payment.

 

Please contact us at contact@madewear.ng or +236 (0) 906 110 0080 for additional information.