FREQUENTLY ASKED QUESTIONS
As part of our commitment to excellent customer service, we have put together answers to the questions most often asked by our customers. If you do not see your question or answer below, please use the form at the bottom of the page to ask our customer service any specific product questions you may have.
We can produce a wide range of jewellery, however, Madewear cannot use many names and logos of companies, schools, organizations, etc. that are trademarked and/or copyrighted without permission from the owner of those names and logos. If we get a request to make a jewellery that displays a name or logo that is trademarked and or copyrighted, we will request that the customer making the request obtain written permission from the owner of the trademark/copyright to do so. The customer is also responsible to pay for any fees associated with the use of the name and or logo.
Also, by sending Madewear your artwork, you agree that you own title and rights to this art for reproduction. You will be liable for any copyright infringement. You also authorise that all art created, for manufacturing purposes, will remain property of Madewear.
Madewear offers a variety of metal choices including:
» White, Yellow, and Rose Gold in 18k, 14k and 9k
» 925 Sterling Silver
Platinum is the rarest and most expensive of the popular precious metals. It is much rarer than gold.
Madewear offers solid gold in 3 colours and 3 karat qualities for all ring styles:
» Yellow Gold – Because of its durability and lasting value over time, gold is a wise investment.
» White Gold – Has the same lasting qualities and value as yellow gold, but different metal.
» Rose Gold – This is made from a gold and copper alloy. Since copper has a bold pinkish-orange colour, adding this alloy to gold gives the gold a beautiful reddish gold colour.
18k solid gold = 75% pure gold, 25% metal alloy.
14k solid gold = 58.5% pure gold, 41.5% metal alloy.
10k solid gold = 41.7% pure gold, 58.3% metal alloy.
9k solid gold = 37.5% pure gold, 62.5% metal alloy.
Sterling silver is an alloy of silver that consists of 92.5% pure silver and 7.5% of other metal, usually copper. Alloying with copper maintains the silvery colour of the metal, while increasing its strength. In order to be called sterling silver, the metal must possess at least 92.5% pure silver, however, the other components can vary.
The finest simulated and natural stones are available to accent your ring.
You can further personalise your ring by having either your initials or full name added to the inside of your ring. Madewear reserves the right to refuse any and all orders containing offensive or inappropriate language as determined by Madewear.
You can pay for your item on our website, through bank transfer, paypal, cheque or cash.
We accept Visa, MasterCard, Discover, and American Express.
For all returns or refund questions, please call customer service at +234 906 110 0080 open Monday – Friday, 8:00am – 5:30pm.
There are several ways to find your ring size:
- Through your local rep (Your Madewear Representative can help you get the most accurate ring fit).
- In a Jewellery shop near you
- Using our online DIY ring sizer **CLICK HERE**
No, there is no difference between both.
You can check with us to find out what stone options and colours are available for your ring design. There is a fee for simulated stone changes. Please contact us for any simulated or semi-precious stone replacement.
Yes. We require a 70% down payment before we begin the production of your jewellery, then the remainder is paid just before the jewellery is sent out to you. If you are on an installment payment plan, we require a 50% initial deposit.
Except we have agreed an installment payment with the customer, the first payment is the jewellery production payment. this is an initial minimum deposit of 70% of the total cost of the jewellery, or you can decide to make a full payment.