Frequenly asked questions
As part of our commitment to excellent customer service, we have put together answers to the questions most often asked by our customers. If you do not see your question or answer below, please CLICK HERE to ask our customer service any specific product questions you may have.
Our jewellery is handcrafted in our Hatton Garden studio in London, United Kingdom.
Madewear uses a variety of precious metals to create their jewellery, these metals include:
- 925 sterling silver
- 9 karat rose & yellow gold
- 14 karat white, rose & yellow gold
- 18 karat white, rose & yellow gold
- Platinum.
Please keep in mind that sterling silver is the least expensive metal we use.
The composition of sterling silver is 92.5 percent pure silver and 7.5 percent of some other metal, typically copper. Alloying with copper preserves the metal’s silvery hue while boosting its strength. For a metal to be referred to as sterling silver, it must contain at least 92.5% pure silver; however, the other metals can vary.
Madewear offers solid gold in 3 colours and 3 karat qualities for all ring styles:
- Yellow Gold – Because of its durability and lasting value over time, gold is a wise investment.
- White Gold – Has the same lasting qualities and value as yellow gold, but different metal.
- Rose Gold – This is made from a gold and copper alloy. Since copper has a bold pinkish-orange colour, adding this alloy to gold gives the gold a beautiful reddish gold colour.
The finest precious, semi-precious and simulated stones are available to accent your ring.
If you purchased your ring from us, you can inquire about the stone selections and colours that are available for your particular ring design. There is a charge for changing stones. If you require a replacement stone, please contact us.
- 18k solid gold = 75% pure gold, 25% metal alloy.
- 14k solid gold = 58.5% pure gold, 41.5% metal alloy.
- 9k solid gold = 37.5% pure gold, 62.5% metal alloy.
There are several ways to find your ring size:
- Through your local rep (Your Madewear Representative can help you get the most accurate ring fit).
- In a Jewellery shop near you.
- Using our online DIY ring sizer
You can place an order on our website, over the phone, or on any of our social media platforms. We have a team of business executives in Nigeria who manage orders and accounts. They will ensure that your order process goes as smoothly as possible.
Our minimum order quantity is 10 rings. However, we are able to accept lesser quantity, or a one-off custom piece. Please contact us to discuss your requirements.
Yes, we can provide you with a 3D design based on your brief but we require a down payment of N25,000 or £50 which is redeemable once your order is finally placed.
We ship to 190 countries around the world. Please contact us to discuss the courier options available to your location.
If you would like to repair a broken stone or change the colour of a stone, please email us a photo of your ring to contact@madewear.ng or call us at +234 (0) 906 110 0080.
We believe custom jewellery and class ring are valuable and prestigious memorabilia and must be presented as such. Therefore, we do not use brass or stainless steel. It is also important to note that neither brass nor stainless steel can achieve the quality or level of details on our jewellery.
Unless otherwise stated on the product page, all of our jewellery comes with a limited lifetime warranty. We will make every effort to repair or replace any damaged Madewear jewellery. Your warranty excludes precious, semi-precious, and synthetic stones.
