Repair & Resizing
Prior to sending in your jewellery for repair, we request that you fill out the form below and include a photo of the jewellery in need of repair. You may also send us an email with a photograph of the jewellery to repairs@madewear.ng.
All jewellery that requires repair must be insured and sent to us via registered mail or courier with a tracking number and a return envelope, where possible. Unless you specify otherwise, we will dispatch your jewellery via registered courier such as DHL, UPS, or FedEx once the repair is completed.
The following services will be performed for the original owner of this ring:
- If your ring is in resizable condition, you may have it resized at any time for a fee.
- Any defect in materials or workmanship in either the simulated stone or jewellery that is present at the time of original delivery will be repaired or, at Madewear’s discretion, replaced with the current ring design without charge (Contact us for jewellery with diamonds and other precious stones).
- Your warranty is void if anyone other than Madewear performs any work on your jewellery.
- Rings or Jewellery with enamel or colouring cannot be resized
Stone replacement
Jewellery is meant to be worn, and that means that it is subjected to all kinds of wear and tear that can potentially cause damage over time. Fortunately, our expert craftsmen can perform all types of fine jewelry repair, and that includes stone replacement. Whether you’ve lost a stone or one has been damaged, we can find a perfect replacement and put it in for you so the piece you get back is as good as new.
Ring resizing
You might need to resize your ring for many reasons. You may have submitted an incorrect ring size when placing your order, or misjudged your significant other’s ring size while purchasing an engagement ring. When placing an order, we request that clients provide their ring sizes as accurately as possible. We can mail you a free ring sizer, or you may visit a local jeweller to get your finger measured to ensure you have the accurate size. Nonetheless, if you wish to resize your ring, we can help you. Most rings may be resized up or down without difficulty, but bands made with certain metals or intricate designs cannot be resized. Here is all the information you need to resize your ring.
Resizing down
Resizing down reduces the size of your ring. During this process, the jeweller cuts out the extra material from the bottom of the ring, then solders the ends back together.
Resizing up
Resizing up increases the size of your ring. This is needed if the original size is too small for your finger.
Resizing up
Resizing up increases the size of your ring. This is needed if the original size is too small for your finger.
Rings that can be resized
- Platinum ring: Platinum rings are toughest to work with. It requires more time and different set of tools and burning gas. Therefore, it’s the most expensive to resize.
- Yellow gold ring: Yellow gold rings are less costly to resize. The gold is soft and easy to work with. And it only needs to be soldered and polished.
- White gold ring: White gold rings cost more in material but they’re easier to work with than platinum. White gold rings have a layer of rhodium plating that will come off when melted. So the ring will have to be re-plated with rhodium.
- Sterling silver ring:Sterling silver rings are easier and less expensive to resize depending on the ring design.
Rings that cannot be resized
- Delicate gemstone: If your ring is mounted with a gemstone or has small gemstones in the band, they may need to be taken off during resizing and reset. Gemstones are more sensitive to heat than diamonds.
- Eternity band: Eternity rings have a circle of small pavé stones all around the ring. These rings are custom-made and almost impossible to resize. Doing so will damage the perfect continuity of the stones.
- Rose gold ring: Rose gold comes in many different tones (some more red, and some more gold). So a jeweler may not be able to match the exact tone of your ring. It’s best to go back to the same retailer for resizing. Rose gold is also more delicate, so it can crack more easily during resizing.
- Tension rings: Diamonds in tension settings aren’t mounted in prongs; rather, they’re held in place by a perfect pressure. Tension rings need to be custom-made also. If resized, the structural strength that holds the diamond in place is compromised.
- Stainless Steel, Tungsten & Titanium Rings
