Order information

Thank you for your interest in our bespoke jewellery. We offer a range of options to fit different styles and budget, including sterling silver and gold rings. 

Bespoke commission or Personalisation

Step One: initial consultation

During our initial online consultation, the following key elements will be discussed:

  • Your style preferences and vision for the custom jewellery piece.
  • The materials and techniques that will be used to create the custom piece.
  • The materials and techniques that will be used to create the custom piece.
  • The timeline for creating and delivering the custom piece.
  • Any additional customization options, such as engraving or setting stones.
  • The process for creating and approving the final design of the custom piece.
  • Any other relevant details or considerations, such as care instructions or warranty information that you may want to know.

The goal of this consultation is to gather all necessary information and make a plan for creating the custom jewellery that meets the your needs and preferences.

Step Two: Invoice & Payment

After the initial consultation, we will send you an invoice for payment. To do so, we may request some personal information such as your name, phone number, and email address. Please review the invoice carefully to ensure that all details discussed during the consultation have been accurately captured. A minimum initial deposit of 60% of the total jewelry price is required to proceed. Once payment is made and confirmed, we will send you a finger measurement tool if you are located in Nigeria or the UK and do not know your ring size. This process usually takes about 3 days, depending on your availability. Once your ring size is confirmed, we will proceed to the next stage.

Step Three: 3D Design

During the design stage, we will create a 3D CAD design of your ring based on the information and vision discussed during the initial consultation. This will give you a realistic visualization of what your ring will look like after production. It is important to carefully review the design to ensure that all details have been accurately captured and to make any necessary corrections. Please note that we will not be able to make any changes after this stage, so it is important to thoroughly review the design. If you are satisfied with the design, we will proceed to production. If there are any corrections needed, we will make those changes and resend the design for your review. This stage typically takes about 7 days. Once you have approved the design, we will move on to the production stage.

Step Four: Production & Delivery

The production and delivery process typically takes 5-7 weeks in low seasons and 6-8 weeks in peak seasons. Once your ring or jewellery is ready, we will send you a notification and a picture or video of the finished piece for your confirmation. If there is any outstanding balance to be paid, we will send you a reminder. Your piece will then be shipped from London to Lagos, where it will undergo a final round of quality control to ensure that it is in perfect condition before being shipped to you. You will be provided with a DHL tracking number so you can follow the progress of your delivery.

Buying directly from our website

Follow the steps below:

  • The first step is to go to our website, and navigate to the specific product or information page.
  • Choose the desired jewellery on the product page. Here, you will be able to view an image of the selected ring as well as select your class set, ring size, metal options, stone option, etc.
  • After selecting the ring with all of your preferred features and adding it to your cart, you will be able to continue shopping or proceed to check-out.
  • At the check-out page, you will be required to enter your shipping and billing information after which you click the final confirmation button to complete the order
  • You’ll receive a confirmation mail with your order, shipping and tracking information to track you order. Please note that custom rings may take 10-12 weeks to produce.

FAQs

Follow the steps below:

As the exchange rate is constantly changing, we use live exchange rates from the website below to ensure that we are accurately reflecting the current value of different currencies. This helps us to keep our prices up-to-date and to provide accurate estimates to our customers.

https://abokiforex.app/

  1. Bank transfer to our Nigerian trading account
  2. Bank transfer to our UK trading account
  3. Debit card via website
  4. International debit & credit card via a payment link
  5. PayPal

 

No

+234 (0) 903 000 9424

  • Nigerian Naira (NGN) – ₦
  • Great British Pounds (GBP) – £
  • U.S Dollars (USD) – $
  • Euros – (€) 

Your ring is made to order in the UK, so please allow approximately 6-8 weeks for it to be crafted, and delivered to you. If you have any questions, please email contact@madewear.ng and we will be happy to assist you. All rings come packaged in a complimentary ring box.

This warranty applies to all items purchased directly from Madewear Nigeria Limited and covers any defects in workmanship or materials present at the time of delivery or during regular use.

This warranty does not cover normal wear and tear, inappropriate handling or lack of care, scratches, chips, loose or broken stones, repair, resizing, or precious stones.

  • Wedding & engagement rings
  • Bracelets
  • Necklace
  • Lapel pins